Returns & Exchanges

At Paloma, we want you to love your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. Whether you need a different size or a full refund, our goal is to make your shopping experience effortless.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the original items with all tags attached into the shipping box and include the packing slip provided in your portal.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location near you.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned garments, your refund or exchange will be processed within 5-7 business days.